This was one of the most stressful shopping experiences I’ve had. I ordered a dress months in advance for my daughter’s birthday, but it arrived after 45 days, long after the occasion had passed. Delivery timelines were not clearly disclosed. When the dress finally arrived, the quality was extremely poor—the fabric was hard and nothing like the images shown online. Refunds are not offered, only one-month store credit, which feels unfair given their slow shipping. Customer service was unresponsive despite repeated emails and WhatsApp messages. My daughter’s special day was missed, and my money remains blocked with the brand